PFW Systems Corporation

Support & Training

Support

PFW Customer Service Representatives are available to answer your questions Monday through Friday, from 8:00 AM to 5:00 PM (Eastern).

An Emergency Support line is available from 5:00 PM to 11:00 PM (Eastern) Monday through Friday and Saturday from 8:00 AM to 11:00 PM to help you with those situations that just can't wait until the morning.

No Sunday support is available unless previously scheduled with PFW.

Phone: (519) 474-3700
Fax: (519) 474-3949
E-mail:

 

Training

Understanding how you can make the most out of the PFW IntelliDealer Dealership Management System will save you both time and money. PFW offers a broad range of training to help you, whether you are new to IntelliDealer or have been using it for years.

Choose one of our standard packages and learn more on how to further improve accuracy and efficiencies in your dealership, we believe there's an option that will meet your dealership's needs.


Dealership Training

Best Practices
Your Dealership Management System is your primary source of mission-critical data. Now, you can maximize its potential with high-level consulting by PFW’s Senior Installation Consultants. This service has been evaluated and developed over time with Dealers who use the PFW system every day in multiple dealership environments. Their experiences have provided our highly skilled consultants with the knowledge to produce ideal business methodologies in an effort to efficiently streamline internal processes, increase customer service and reach targeted goals.

Delivery Methods: On-Site

Quarterly Training
Pre-book this training program and receive quarterly on-site training visits throughout the year. PFW is committed to scheduling the same PFW consultant for each visit creating the curriculum with your input. Receive a pre-booking discount and take the opportunity to receive on-going quarterly training on new modules, personnel training or advanced training on security, software or hardware.

Delivery Methods: On-Site

Customized Training
Tailored directly to the needs of your dealership, department or specific software requirement. PFW IntelliDealer customized training is always a perfect fit. Work alongside a trainer to create and implement a curriculum to help you best benefit your dealership and maximize the potential of PFW IntelliDealer.

Delivery Methods: In-House | On-Site | Webinar

Annual Release Training
Keep up with the evolutionary advancements of PFW IntelliDealer with Annual Release Training. Each year, PFW issues a new release containing enhancements developed over the course of the year based on customer input, programming advancements for performance improvements and market trends in the equipment industry. This Annual Release Training provides your dealership with a trainer who will not only provide training on the new enhancements but install it on your server as well.

Delivery Methods: On-Site | Webinar

Group Training

PFW Dealership Management Conference
This conference is held biennially at a variety of locations across North America and provides educational sessions about the technology demands of the equipment distribution industry as well as awareness of the advancements of PFW IntelliDealer. This conference also offers Dealers the opportunity to share amongst peers, present scenarios and submit suggestions to improve PFW IntelliDealer.

Workshops
PFW holds Workshops biannually near the PFW head office in London, Ontario, at the prestigious Spencer Leadership Center. These Workshops cover a number of topics from new release reviews to popular departmental modules. The small classroom setting offers more one-on-one learning while giving attendees the opportunity to discuss business practices and the influence of PFW IntelliDealer with their peers.

Webinars
Webinars are available for single dealerships who need help with a topic relating specifically to their dealership as well as for multiple Dealers and locations when the topic is of widespread interest. To keep them concise and focused, webinars cover only one topic per session.